IT Support Technician Resume Example
An IT support technician resume example with ticket resolution stats, CompTIA certification, and helpdesk experience from an IT graduate starting their career.
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Overview
IT support is where many technology careers begin. Employers want someone who can troubleshoot methodically, communicate clearly with non-technical users, and resolve tickets efficiently. Certifications like CompTIA A+ carry real weight at this level, and any helpdesk or service desk experience, even part time, will put you ahead of candidates with only academic credentials.
This resume belongs to Fatima Hassan, an IT graduate from De Montfort University. She worked part time on the university's IT helpdesk, earned her CompTIA A+ certification, and resolved over 800 support tickets across two years. Her resume works because it quantifies every aspect of her support experience.
What Makes This Resume Work
Ticket resolution numbers are front and centre. Resolving 800+ tickets with a 94% first-contact resolution rate is a concrete metric that any IT manager will appreciate. It proves Fatima can diagnose and fix problems efficiently.
The CompTIA A+ certification is prominently featured. For entry-level IT support, this certification is often listed as essential or desirable. Having it before graduating shows initiative and gives Fatima a clear advantage over uncertified candidates.
Communication skills are demonstrated through examples. Writing 15 knowledge base articles and training 40 new students on the university's systems shows Fatima can explain technical concepts to non-technical people, a core requirement for IT support roles.
The university helpdesk role is treated as professional experience. Working a helpdesk in a university with 25,000 students and 3,000 staff is genuine IT support experience. Fatima describes it with the same rigour as any commercial role.
Key Takeaways
IT support technician resumes should lead with ticket resolution numbers, first-contact resolution rates, and any certifications you hold. CompTIA A+ is the industry standard at this level. Describe the systems you have supported (Windows, macOS, Active Directory, Office 365), the scale of the user base, and any documentation or training you have delivered. Customer service skills are as important as technical skills in IT support.
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